At Tryna Jewels, customer satisfaction is our top priority. We strive to ensure every piece you purchase is crafted with care and meets your expectations. However, if you’re not fully satisfied, please read our return and refund guidelines below.
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1. Return Eligibility
We accept returns under the following conditions:
- The item is returned within 7 days of delivery.
- The item is unused, unworn, and in its original packaging with tags and invoice.
- Customised, personalized, or made-to-order items are not eligible for return unless damaged or defective.
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2. Damaged or Defective Items
If your item arrives damaged or with a manufacturing defect:
- Contact us within 48 hours of delivery.
- Share clear photos or videos of the issue on WhatsApp/email.
- Once verified, we will arrange for replacement, repair, as applicable.
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3. Refund Process
Once your return is received and inspected:
- A refund will be initiated within 3–7 business days to your original payment method.
- If you paid via COD, refund will be processed to your bank account or UPI ID.
- Shipping or handling charges (if any) are non-refundable.
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4. Exchange Option
We offer exchange options for eligible products within 7 days of purchase.
Exchange value may vary based on:
- Product condition
- Invoice verification
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5. How to Initiate a Return
To initiate a return or refund:
- Contact us via WhatsApp: 72 92 95 65 69
- Email: trynajewels@gmail.com
- Provide your Order ID, reason for return, and supporting images (if applicable)
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6. Return Shipping
- For damaged/defective items, we’ll arrange free reverse pickup.
- For voluntary returns, shipping cost is borne by the customer.
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7. Non-Returnable Items
- Custom or engraved pieces
- Gift cards or vouchers
- Items purchased on clearance sale
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We’re Here to Help
If you have any doubts or concerns, our support team is happy to assist you.
📞 Call/WhatsApp: 72 92 95 65 69
📧 Email: trynajewels@gmail.com